Role Overview

Our client is seeking a Legal Operations Executive with strong legal operations and project management experience to play a key role in our client delivery team.
This is a hands on operational and project leadership role where you will manage legal service delivery projects from start to finish. From scoping client requirements, designing workflows, setting up platforms and metrics, to ensuring smooth day-to-day delivery and reporting against service level agreements (SLAs).

If you enjoy working at the intersection of law, technology and operations and have the foresight to anticipate challenges and design solutions before they arise, this role offers the opportunity to work with global clients and make a direct impact on how legal services are delivered.

Key Responsibilities

Project & Operations Management
1) Act as the operational lead for client legal service delivery projects, from scoping through to completion.
2) Map out client requirements, design workflows, and set up reporting mechanisms (e.g., monthly management information (MI), SLA tracking).
3) Allocate and monitor workloads of reviewer lawyers and paralegals, ensuring work is delivered on time and to agreed standards.
4) Oversee daily project performance, proactively identifying risks or issues and implementing solutions.

Client & Stakeholder Engagement
1) Serve as the operational point of contact for clients, ensuring requirements are fully understood and addressed.
2) Work closely with external stakeholders (clients, vendors, external counsel) and internal teams (review lawyers, analysts, managers).
3) Coordinate regular updates, review meetings, and performance reporting.

Process Improvement & Technology
1) Ensure platforms and systems are configured to support project tracking and MI reporting.
2) Identify opportunities to improve workflows, tools, and processes for efficiency and scalability.
3) Support digital transformation initiatives and adoption of legal tech tools.

1) Bachelors degree in Law (LLB preferred) or related field.
2) 3 to 8 years experience in legal operations, project management or contract management (in-house legal team, ALSP or law firm).
3) Background in contract review is advantageous, but ability to manage end-to-end legal projects is essential.
4) Strong project management skills. Able to anticipate challenges, design processes, and ensure smooth execution.
5) Excellent stakeholder management skills. Confident in engaging clients and internal teams.
6) Strong organizational and analytical skills, detail oriented with foresight.
7) Comfortable with legal tech platforms, document management systems, and data-driven reporting.
8) Proficiency in Microsoft Excel and reporting tools.

This position is only open to Malaysian citizens.