eLawyer Recruitment
Our client is a US Technology MNC (list in NYSE) with worldwide presence provides trusted insights and analytics to their customer to accelerate their customer pace of innovation.
Product Support Representative (Japanese Speaking)
Support Staff
Intellectual Property
Full Time/Permanent
2 - 3 Year(s)
Professional Qualification
- Provides technical support of company's products and services to our present and potential customers.

- Assigned and answering customer questions.

- Documents each case, following established SOP within the service level agreement.

- In-depth knowledge of web product delivery, architecture, software and middleware, computers, network operating systems, network architecture/infrastructure is important.

- In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the patent/literature scholarly process and the drug development process would be helpful.

- Facilitates an effective and efficient workflow through working closely and provides customers' input with internal stakeholders.

- Tests new and upgraded products and discusses testing results and edits all support documentation.
- Bachelor's degree or higher in Law, Computer Sciences, Life Sciences, Scholarly Research (librarian), or equivalent experience.

- Min 2-3 years of experience in customer interaction roles, previous experience in a telephonic, helpdesk, or personal customer contact position is preferred.

- Fluency in the Japanese language, candidate who possesses JLPT N1 or N2 is preferred.

- Excellent customer service skills with good analytical and problem-solving skills.

- Knowledge of database searching, and analysis functions, electronic publishing and literature scholarly process is an advantage.

- Knowledge on Service Level Agreements (SLAs) & KPI Metrics is an advantage.

- A tech savvy person.

- Adaptability to work in multicultural environment with excellent organizational and interpersonal skills, i.e., collaborating with peers across various countries.

This position is only open to Malaysian citizens.

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