- Provide professional, efficient, high quality trade mark maintenance support to clients from overseas.

- Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels

- Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise

- Develop customer expert knowledge and familiarity of the Company's IP services and software products

- Guarantee customers receive a professional, efficient and courteous response to queries

- Develop a successful working relationship between the Company's local and global teams

- Occasionally be responsible for managing projects as assigned for existing customers

- Assist team members with additional workloads as deemed necessary by business/customer needs

- Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives

- Embrace initiatives to reduce manual exceptions/work around to facilitate a more seamless partnership with customers

- Understand and adhere to ISO 9001 processes at all times

- Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information

- Candidates with experience in trade mark related works are most preferred but NOT A MUST, OR

- Candidates possess Law degree with or without working experience. Fresh law graduates are welcome to apply. (These are permanent roles, therefore, those who are sitting for CLP or are planning to take CPL might not be a right fit.)

- Extensive training will be provided

- Candidates must be able to work night shift

- Good command of English, articulate and good communication skills

- 7 Full-Time position(s) available

This position is only open to Malaysian citizens.