� Provide professional, efficient, high quality service to a portfolio of (key) renewals customers on a day-to-day basis
� Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels
� Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise
� Guarantee customers receive a professional, efficient and courteous response to queries
� Develop a successful working relationship between the local team and global teams
� Occasionally be responsible for managing projects as assigned for existing customers
� Assist team members with additional workloads as deemed necessary by business/customer needs
� Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives
� Embrace initiatives to reduce manual exceptions/work around to facilitate a more seamless partnership with customers
� Understand and adhere to ISO 9001 processes at all times
� Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information

- undergraduate degree from an accredited college/university
- experience in patent / trademark is an added advantage but not a must
- candidates with only legal experience (without Patent or Trade mark experience) are also welcome to apply
- must be willing to relocate to work in Penang and to work night shift between 8pm to 8am
- good communication skills and good English

This position is only open to Malaysian citizens.