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Consumer Rights Q&A
Justice
 Note: Click the Question to read the Answer
 Area of Law: Consumer Rights
Q:
Dear eLawyer,

Here's the situation:

1. Bought a new car on dec 31, 2007. It's an exclusive brand. Broke down on April 27, 2008 and sent in for service on April 29, 2008 after making appointment. Repaired and replaced the fuel pump. But the broke down had no warning message at all. It put my life and my family's life at stake.

2. Collected car on May 7, 2008 and 2nd broke down happened on May 10, 2008.

3. The breakdown is endangering my life and my family again. No signal or warning message. The director of after sales called me 2 apologize but problem not fixed.

4. Gave me a courtesy car only after making so much noise. But the courtesy car is with the painting saying it is a courtesy car. I feel insulted. cos my car is much more higher grade than the courtesy car offered.

Hence, I like to know can I demand the following from the dealer:

1. Full refund plus all interest paid or

2. Replace a brand new car

3. Monetary compensation for the mental torture, time lost, inconveniences, painful, risks, humiliation, insecure feelings when driving the car. What is the reasonable amount i can ask for?

I have written an email to the HQ(oversea) attention to their CEO. I'm not sure what reply I will get but the local office is taking action to solve my problem. But I have no confident to drive the car again. What else can I do?

Please advise
Angeline Chow from Kuala Lumpur


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